Devoted to customer service and the principles of exceptional customer services

Bus drivers are not looking to the kerb when they pull out - they are concentrating on traffic. By the time two seconds have passed, they have picked their gap, and may already be starting to edge into traffic. Re-opening the doors for someone who wasn't there at the time the bus was scheduled to go, loses there place in traffic, and confuses traffic behind them.

Think about it - You are in your car and you see a bus ahead indicate away from the stop. It starts to move, then stops (usually still with indicator on). Traffic begins to flow past it, and you near the bus (which is still indicating while this old lady gets on). How do you know what it is actually doing?

Sure, the driver should cancel his indicator - but difficult to remember things like that in a situation where you have suddenly had to break your regular routine.

As for the whole 'customer' thing: All passengers are customers, and the most important thing is what upsets the fewest passengers. As a passenger, I HATE running late when the bus driver waits for all sorts of people who were not organised enough to get to the stop in good time. Sure, she may not be able to help her connection from a train, but that is bad luck. The whole transport system can't grind to a halt just because passengers from different services want to connect - if the timetable doesn't allow the conncection, plan to catch the next service (or make alternate arrangements)