Ok, it sucks...now what?
What are you going to do about it?
Ok, perhaps you want people to know about the awful service you received from XYZ Company so others won’t do business with them.
But what about this...
How about writing a letter to the owner of XYZ Company and
perhaps sharing with him/her some of the great customer service resources online you‘ve come across (ahem, like this blog...Ha! Ha!). Don’t write to let them know about the awful service you received. Just say that you thought an article(s) would be “of interest” to them.... That will get them thinking, eh?
I asked for a replacement card because I had lost mine enroute from Seattle to Thousand Palms, CA
The letter I received today said this was being sent to my'old address' It WAS my NEW address! How can I tell them that I want a card at 33100 Laura Dr. Thousand Palms, CA? This WAS account 06006- but they were to change the number?
Posted by: Helen R. Burns | November 13, 2006 5:15 PM | Permalink to Comment