Devoted to customer service and the principles of exceptional customer services

Maria, that's a mystery to me, too. There's a resto that service is not really good, food is okay, but we find ourselves going there from time to time. I guess because at the back of our mind, we hope that the next time we go there, things have improved. Here in Manila, tipping is like obligatory, too. It's added to the bill automatically as service charge. No choice but to pay for it. I've written about that because I think we shouldn't pay for service. That should be part of the package. :)

Meikah,

You're right...Tipping should not be obligatory. Sometimes I feel bad for giving such a small tip, but why should I? The service was minimal, so that is what they should expect..