« iStockphoto.com Customer Service: Yay or Nay? | Main | Practice Your Listening Skills! »

Oct29
The New Bottom-Line
Remember awhile back when I blogged about The Power of Nice?  Today when I was checking my blog stats and incoming traffic, I was pleasantly surprised to find that The Power of Nice blog has linked to me.  I’d like to give them a little shout out and thank you for sending traffic my way!  How nice!

Robin Koval, one of the co-authors of the book, tells us about an
smiley face.jpg article in the Wall Street Journal that talks about what corporate recruiters are looking for in candidates nowadays:

“Communication and Interpersonal Skills” – 89%
“Ability to work well within a team” – 86.9%
“Personal Ethics and Integrity” – 86.2% won out over “Strategic Thinking” – 67.1%
“Likelihood of Recruiting “stars™,” – 64.9%
and even the value of “Prior work experience” - 35.7%.

This is very telling as to how the aura in business is starting to evolutionize.  No longer are your "numbers" important.  Now the "bottom line" is: Do your potential or current employees have the ability to get along with people? 

What do you look for in an employee? 

3 Comments/Trackbacks




Power of Nice does seem like an interesting book and an interesting blog. I noticed I'm linked up there too. Very cool!

As for your question, "What do you look for in an employee?" the answer is multi-faceted, but it all starts with the power to provide WOW! customer service. Now some would argue you don't need that in a programmer or a network services guy, because they don't talk to customers. I say "HOOEY!" they talk to other IT people all the time, and if they're not happy and making their customers (other IT people) happy, it's a miserable existence for all. Take this to Accounting (keep the other accountants and the CFO happy), sales (keep the sales manager happy and off your team's back and you're taking care of your customers, your other teammates), or anywhere else. Make those around you happy, this will make your customers happy, and then you'll make everyone, including upper management, happy. At least that's what I've seen. Your mileage may vary. :)

Phil,

Customer service is a team effort and even though a person doesn't necessarily deal with customers all the time, their attitude and energy permeates throughout the rest of the organization. Very good point!

THIS SITE IS GGGGGAAAAAAAAAAAAAAYYYYYYYYYYYYYYYYYYY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

submit a trackback

TrackBack URL for this entry:

post a comment

Name, Email Address, and URL are not required fields.





Comment Preview

« iStockphoto.com Customer Service: Yay or Nay? | Main | Practice Your Listening Skills! »

Advertise

Related Resources

recent comments

    sponsored ads



    subscribe


    Prefer Email?
    Subscribe below-

    Enter your Email:


    Powered by FeedBlitz What's this?

    Current News

    Support This Blog

    blogroll


    Alltop, all the top stories

    BlogBurst.com


    Successful and Outstanding Blogger
    QAQnA Mug Club

    Stats:

    business social media

    Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!

    BIZZlogos - Add your logo - free link to your site
    BIZZphotos - Add photos of your products and people
    BIZZprofiles - Submit your profile and build your online visibility
    BIZZspotlight - Spotlight your business with free links
    BIZZvideos - Videos about businesses, products and business people.
    BIZZbites - "Digg" for Business - Submit your articles and posts

    Know More Media - Customer Service / Services

    know more media network

    View Network Map

    Network Feed List (OPML)

    Know More Media Network
    Feed


    we support unitus

    PRWeb

    Influencer



    CustomersAreAlways is a member of the Know More Media network of business related blogs.

    Here are some current headlines from some of our business publications:

    ProductivityGoal

    CallCenterScript

    AdHurl

    TheBizofKnowledge

    LandingTheDeal

    CustomersAreAlways

    HealthCareVox

    BrainBasedBusiness

    TheInsurancePolicy

    MarketingBlurb