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Oct18
Radio Shack Hopes to Build Customer Loyalty
There is so much technology nowadays - in fact, I think there’s too much going on!  I read the news and every day it seems that there’s a new gadget or gizmo on the market.  It’s one thing to say I own this, but trying to work it?  Thank God I’m technologically inclined, or else I would be lost in never, ever land.  You know, “never, ever know how to work this thing!”  However, I do have to admit that I’ve had my digital camera for almost five years now and I still don’t know all of the features it has!  logo-radioshack.gif

Ok, enough of my babble (can’t help it - it’s an absolutely gorgeous day here in San Diego!) Now to the news of the day... An article at The New York Times says that RadioShack (RSH) is going to offer free online training for consumers in the areas of digital photography techniques, choosing and setting up an HDTV, information on satellite radio, and more. 

The company says that this service will promote customer loyalty...I would say yes, it probably can, but much of this information can be found online already!  I think these classes would be better done in-store so students can have hands-on experience.  Plus, the products will be right there to purchase if someone so chooses.  Just my two cents...

4 Comments/Trackbacks




Your two cents would be worth a bundle if they heeded it and implemented the classes in-store versus online.

I think now when a company runs out of ideas it defaults to PSO, i.e. "put something online."

Dean,

Yes, hopefully someone from RadioShack will read this post and think about it! I know that CompUSA offers in-store classes which works for me because I like to learn by "touching".

i use to work at radio shack and this company sucks there products are overpriced and cheap we had so many returns and so meny angry costomers they dont care about customers all they care is ho to make more money every time u go into a store they want you to aplly for a credit card. there advertisements trick u all there sales are mail in rebates every other electronics store sells there products cheaper n now they are trying to sell hdtv which are cheap companies like akai

i use to work at radio shack and this company sucks there products are overpriced and cheap we had so many returns and so meny angry costomers they dont care about customers all they care is ho to make more money every time u go into a store they want you to aplly for a credit card.

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