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Oct13
New Products or Customer Service?
Things have taken a turn for Pizza Hut, one of the brands under the Yum Brands Inc. (YUM) conglomerate.  According to the Wall Street Journal, the company has stated that it is “obsessed” with improving performance for Pizza Hut.   Chairman and Chief Executive David Novak said "You need more (new-product) news today to win."  Yes, new products are good - it’s nice to have a few changes, but in the end it really is customer service that is going toYum Brands.gif bring the customers back!  I can tell you that my last few experiences with the Pizza Hut have not been so good, including a pizza that took two hours to get and it was burnt!  Which is why I now order from the competition.  So that’s about $300 a year that Pizza Hut doesn’t see from me! 

What do you think...Is it new products, customer service or a combination of both that will increase your sales?

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