Mike asks:
Is there a Three Laws of Employee Robotics?
1. A robot-employee may not harm a boss’s illusion of control, or, through initiative and boldness, allow a customer to see they are capable of independent action.
2. A robot-employee must obey the orders given by the boss except where such orders would challenge the illusion of control held by any superior of the boss.
3. A robot-employee must protect its “job security”, as long as such protection does not conflict with the First or Second Law.
1. A robot-employee may not harm a boss’s illusion of control, or, through initiative and boldness, allow a customer to see they are capable of independent action.
2. A robot-employee must obey the orders given by the boss except where such orders would challenge the illusion of control held by any superior of the boss.
3. A robot-employee must protect its “job security”, as long as such protection does not conflict with the First or Second Law.
This brings up some thoughts and questions in my mind, like:
- Why are we so scared of our bosses?
- How do we let another person control our minds, actions, and feelings?
- Job security? No such thing! Since when was a job ever secure?
- Just relax, people! All you have right now is this moment -
enjoy every second of life and have fun doing what you’re doing! Who says a customer service job can’t be fun?
Related Posts:
Sometimes Humans Sound Like Robots Too
Customer Service Robots
Ah, Isaac Asimov would have been so proud.-)
Posted by: Glenn (Customer Service Experience) Ross | October 14, 2006 4:33 PM | Permalink to Comment