« What's Most Important In Life? Money or Customers? | Main | Spread the Love! Digg a Customer Service Post! »

Oct25
Marketing and Customer Service: Same Thing?
Maria Palma October 25, 2006
Know More: Advertising, Customer Service, Marketing 2.0, Advertising
This is the question that came to mind today.  I stand behind the school of thought that says that customer service is the best way to market your business.  Sure, you can spend millions of dollars on those Superbowl commercials which may draw in a few thousand customers and sales may increase for that quarter, but once again, it boils down to your ability to retain those customers. 

I think it’s more cost effective to treat those customers right and have them do all the marketing for you!  The network marketing industry has made billions through this method of marketing.  For customers, it doesn’t really matter what company you work for - as long as you treat them right! 

Related Post:
Customers Love To Give Referrals

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