Service Untitled talks about the idea of having daily staff meetings. Douglas says that he’s never worked for a company that had daily meetings, but he does provide some great ideas on what to talk about if you do have them! When I worked at Macy’s and
Nordstrom, there was always a meeting fifteen minutes before the store opened. The store managers definitely set the tone for the day...This next post was intended as a good customer service story submission, but I thought I’d include it here... BuzzCustomer shares a couple of good customer service stories from abroad. One which involves public transportation - a service sector I know pretty well! BuzzCustomer is a fairly new blog and I would like to quote from this first entry:
We are all customers.
All customers have experiences. Some of them are good. Some of them are bad.
All of them matter.
What a great way to start off the week!
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