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Oct27
iStockphoto.com Customer Service: Yay or Nay?
I’ve been thinking about selling my photography through an online service such as iStockphoto, so I did some research and came upon this review on iStockphoto’s customer service.

I find it very interesting that an online service such as this cannot
istockphoto_logo.png answer or even acknowledge an email.  There is such a thing as an auto-responder, you know! (Even if they’re not “real” responses.)

Speaking of iStockphoto... “Kempton” of Kempton’s Blog announced an interview with Bruce Livingstone, the founder and CEO of iStockphoto.com.  A case study of the company will be posted soon (I think) at Startup Review.  Startup Review is a great blog which has in-depth profiles of online companies.

Do you have an iStockphoto.com story to share?

3 Comments/Trackbacks




Hi Maria,

I've used iStockphoto for years for my image and graphic needs, etc.

On the purchasing/licensee side, I have to say their site is truly an absolute winner when it comes to functionality and information, as well as the ability to communicate with content providers.

I don't think I've ever had a problem with support. One time, the site was down, so I called their toll-free number and was connected with a person promptly who explained the problem.

As far as the approval process, which is what the complaint you've cited deals with, I do know they are particularly stringent with "new" contributors, and because of that there is a hump of time before your photos are approved or rejected.

iStockphoto essentially wears two hats, where it has to cater to existing contributor needs as well as customer/licensee demands, so I think first time contributors in the approval queue tend to get less attention.

However, having said that I would certainly encourage you to submit your beautiful photography!

We (4)went to dinner at your Mt.Laurel,NJ restaurant. it was very dissapointing. Two of us had your tough Veal Parm.MY husband had salmon that was served COLD,mine was barely warm. we sent the salmon back. It was reheated, not made fresh,so it was dried out when served.I told the waiter that mine was also not hot. He said,I'll tell the chef.It was a week nigt,not busy.
I had been to this restaurant once before and it was good so I reccomended it to our friends. I won't do that again.
please speak to your manager at this restaurant.It was a $100. night.....a waste.
Thank you for your attention.

1104 nancy dr
Croydon,Pa 19021

Dean,

Thanks for sharing your experience with iStockphoto! I'll give it a whirl and see how my experience goes.

I understand that the approval process can take some time, but simply not responding to emails?

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