- they provide consistent services or products - no change from the first purchase to the next, unless it is changes for the better
- they are not pushy salespeople - I tell them what I want. They may tell me what they suggest, but do not push further when I let them know why I don't need it
- they are honest - if something isn't good for me, they let me know, even if that something is an offering from their business
I’d like to talk about the last point that she made in regards to honesty. I knew of quite a few people who were dishonest when dealing with customers and 99% of the time it came back to bite them in the behind. In customer service, honesty is the only policy.
“To be persuasive we must be believable; to be believable we must be credible; credible we must be truthful.” - Edward R. Murrow
» The Mortgage Conundrum and What Mortgage Brokers Can Do from CustomersAreAlways
If you do any reading on the real estate market, you're bound to come an article or two...or three...about the state of the mortgage and banking industry. Last week I talked about how Citigroup posted a $10 billion dollar loss... [Read More]
Tracked on: January 24, 2008 11:24 AM | Permalink to Trackback