With home prices going down there aren’t too many people heading
to the Depot lately. The company is learning that investing in their customers is the sure way to keep the revenues flowing in. However, it’s going to take a bit of patience - increase in sales won’t be immediate. In our instant-gratification world of business it will be a challenge - but hold on tight, Home Depot! If you’re truly for customer service then it won’t be too long before the dough starts rolling in! Read more of the Washington Post article here...
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It's about time! I do a fair amount of hardware/home shopping and never shop the big boxes because of their crummy customer service. I remain skeptical that can change but we shall see.
Posted by: Lewis Green | October 12, 2006 6:54 AM | Permalink to Comment