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Oct14
Good Customer Service at the Movies
Mike Sansone of Converstations is spreading the good vibes with a story told by Doug Mitchell at Moments of Clarity.  Doug and his family went to watch a movie at the Century Theater in Jordan Creek Town Center in West Des Moines, Iowa, but when they arrived they discover that the movie had already started.  The movie was supposed to start at 12:55 p.m. and they had showed up at 12:54.  When questionedmovie tickets.gif about the early start, the manager of the theater immediately refunded their tickets.  Very, very smart move on the manager’s part!  When you think about how much movie tickets cost nowadays, you definitely don’t want to miss a minute of it...

It’s your choice, do you want your customers to walk away happy or not?  It’s a simple decision!  Just keep remembering the little things :)

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