For those of you who know me, you know that Starbucks is the company that treats me like royalty. I’ve come to know some of the baristas in my area because I frequent their shops so much. But even in the Starbucks where they don’t know me, I’ve come
into contact with people who are friendly, observant of their customers, and will do anything to make their customer feel comfortable in their shops. Being a business owner myself, I know the importance of treating my own customers like royalty as well. Because of this, many of my customers have turned into good friends. I stay in constant contact with them and listen to their needs - calling or emailing them out of the blue just to say Hi and see how things are going. Sometimes I’ll throw in free gifts as a way of saying thank you and will offer some of my services for free as a bonus.
Treating your customers like royalty is as simple as treating them like you would like to be treated when doing business with a company. Wouldn’t you want them to run through hoops for you? Don’t you like to be treated with care and consideration? Put yourself in your customers shoes and then act accordingly! Now how hard was that?
Update: The Carnivale is now up for your reading pleasure!
_______________________
If you would like to host next week's Carnivale of Customer Service, email me at maria [at] customersarealways.com
Comment Preview