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Oct19
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 Well, this comes as no big surprise to me. All big companies do it.  When they start getting into hot water, they go to the customer service people first and throw them overboard. Actually in AOL’s case, the company has cut marketing people as well as selling internet access divisions in the UK, Germany, and France. Let’s hope that AOL doesn’t have plans to pawn off their customer service support questions to bloggers! Read more about the AOL layoffs here... |
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Unbelievable. When will all businesses recognize that it is about the "who" not the "what"? Customers (re: customer service and customer experiences) are the best cure for increasing growth and revenues. Apparently, AOL has enough of both (NOT!).
Posted by: Lewis Green | October 21, 2006 10:50 AM | Permalink to Comment