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Oct16
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  Care for our customers Understand our customers Share with our customers Talk to our customers Offer to help our customers Make friends with our customers Educate our customers Relate to our customers Solve our customers’ problems I think if you can do all of these things with each and every customer, I can guarantee that you will be a customer service ace and have a prosperous and successful business! |
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Maria,
As a CRM Director, I love your acronym for CRM.(Hey, that rhymes.) I hope you don't mind if I "borrow" it.-)
Glenn
Posted by: Glenn (Customer Service Experience) Ross | October 17, 2006 3:46 PM | Permalink to Comment