Devoted to customer service and the principles of exceptional customer services

I’ve been meaning to blog about this...Although I mentioned it at my other blog, The Good Life, I should let you readers here know about the Joyful Jubilant Learning project at Talking Story. Rosa Say is a remarkable blogger, author, and teacher. I’ve learned quite a bit from reading her blog. We’re halfway through the month and the contributing authors of the project have a wealth of knowledge to share. Everyday is a learning experience and I know that I learn something new each day - even about customer service *wink*!

Today’s post is by John Richardson of Success Begins Today and he has some good questions for us:

“...Does your business have a well laid out path and a comfortable routine? Do your customers know where they are going or are they playing a guessing game? Do they know how to read your directional signs or are they facing a crossroads with no directions? Can they understand the language you use to describe your products or services or is it like a foreign language to their ears?”

Part of learning is to constantly ask questions and be a seeker of information. So, what are you learning today?