Melissa Petri of Road Gladiator mentions that Virgin Atlantic was voted the Best Business Class Airline by Business Traveller Awards 2006. It reminded me that Virgin was one of the companies that was featured in Fast Company as a customer service leader....
Unfortunately, I’ve never flown the airline before, but I’ve heard great stories about Virgin when I worked for a tour company a few years 
ago. I booked international airline flights and everyone raved about Virgin Atlantic. What was most notable is the flat beds that one can sleep on during long flights.
However, I came across this post at 5 Blogs Before Lunch that talks about Virgin’s cutbacks on freebies which has “Upper Class” travelers in a huff.
Richard Branson, the CEO of Virgin is quoted in the Fast Company article as saying, “Is this how I would want to be treated if I were the customer?”
Such a profound question, yet it’s funny that customer service reps don’t ask themselves that...
Any thoughts on Virgin Atlantic?
Photo Credit: Expressions Holidays
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