“…When I hear comments like, "You wasted all that space to say, "Care about your customers", I wonder why we don't. Or rather, I wonder why we all say we care about them, yet our actions reflect a more selfish view. When it comes to our users/customers...”
It’s been almost nine months since I’ve been blogging here and
although much of what I say is a big “Duh” for me, I know that it isn’t a “Duh” for other business people (ahem – like corporate big-wigs) If it was such a big “duh” then we’d be in customer service heaven and I would be off blogging about other things. I'll be the first to admit that I still have quite a bit to learn about the subject! If customer service is a big “duh” to you then can you say that 100% of your customers are satisfied with your business? Are you practicing what you preach/think?
Mary Schmidt also offers her thoughts on Kathy’s post…
Pictured here is a man I constantly say "Duh!" to - sorry, couldn't help it!
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