Sure, you’re probably thinking, but it takes time to train people and that could be time you could be making in sales, right? That’s short-term thinking. Think about how much more money you could make in the long-run if you trained your employees properly on how to take care of the customers and empowering them to take ownership of the business.
When you show that you care enough to invest the time to make your employees successful, your employees will help you to become successful!
For related posts, check out the customer service training archives...
Excellent point, Maria. There's an old saying in my company, "You pay for your training whether you do it or not."
Think about that for a minute.
Regards,
Glenn
Posted by: Glenn (Customer Service Experience) Ross | September 26, 2006 2:29 PM | Permalink to Comment