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Sep15
Practicing Empathy
This morning I went to one of my favorite taco shops to have breakfast.  I was in my usual good mood - walked into the shop and was greeted not greeted by a short Mexican woman.  Her version of a greeting was to stare at you and not smile. 

“Hi, Do you have a breakfast menu?” I asked.

She pointed to the breakfast menu - a handwritten board behind her to the far right.

“Can I order from the regular menu as well?”

She nodded.  Still no smile.  Blank stare. 

Could she not talk?  I tried to remain chipper all the while silently repeating to myself, “It’s not you.  Don’t take it personal.  Don’t take it personal.” 

Before I left I asked her for a “to go” paper bag to put my breakfast burrito in and as she turned around to grab a bag I noticed that she had a mechanical leg.  Oh.  Perhaps the reason for her bitterness.  Do I hold it against the business for hiring someone like her?  Their food is spectacular...I may have to find another favorite Mexican food place because I can’t start off my day with that type of service!

4 Comments/Trackbacks




Give her the benefit of a doubt - it could have been her first day and she was terrified. Or, her English might not be the best and she didn't want you to know that.

At least she didn't totally ignore you while she talked on her cell...which seems to be an unfortunate trend in service these days.

Mary,

Thanks for giving me another perspective on this!

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