
When you’re dealing with people’s money, you have to be extra careful with your customer service! Paypal, the big online payment company, has just made a $5.2 million settlement with consumers who had complained that their accounts were frozen without notice - among other issues. You can read a long list of buyer’s complaints here and seller’s complaints here.
According to this news report, Paypal is vowing to be more clear on
the protections the company offers to buyers and sellers. The company also promises to prominently display contact numbers and won’t let customers wait more than five minutes to talk to a representative - if they are incurring toll charges.
I took a look at Paypal’s phone contact page and noticed that their customer service representatives are only available between 4:00 a.m PDT to 10:00 p.m. PDT every day. Now what happens to someone who needs emergency help during the times when their reps are not available?
Anyhow, this is just an example of what can happen if there is a lack of communication between a company and their customers. People are very touchy when it comes to money and the smallest discrepancy can send even the most patient person into a tirade! Been there, done that!








Just received this message from the PayPal support center. One month after my initial email to PayPal
*********
Dear zzz sss,
Due to an increase in email volumes, we may not have been able to answer
your email.
If your inquiry has not been resolved or you have further questions
regarding your PayPal account please call 1-402-938-3570.
Thank you for choosing PayPal!
*******
Sometimes it gives me the impression that there is only working one guy at PayPal.
PayPal Sucks!!!
Posted by: anonymous email | October 16, 2006 11:37 PM | Permalink to Comment