However, looking back at that experience I realize now why I worked for them. Writing for this blog wouldn’t have as much meaning to me. I mean, Nordstrom is the gold standard when it comes to customer service. Having worked for them gives me more inside knowledge about the company that I otherwise wouldn’t have.
If someone had told me at the time that I was working for Nordstrom because it was preparing me to write for this blog, perhaps I would have enjoyed the experience that much more. Not that I did not enjoy my time working for them – like I said, it was very challenging at times to keep up with the standards that were set.
At the time I worked for Nordstrom I was still trying to form my own philosophy on customer service. I came from other retail environments that said that the customer is sometimes wrong. It was a hard concept for me to believe that the customer was always right. It bugged me when a customer would come in to return a shoe that obviously had been worn but they insisted that it wasn’t. It bothered me that I had to give cash back to someone for an item that was probably stolen. But I realize now that those incidents were pretty rare and sometimes took away from the energy that I should have used to focus on the customers that were so good to me.
So, in retrospect, I realize now why I worked there and I am so grateful to have had the experience….
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Maria,
Were you the one who took the tires back when the customer returned them?:-)
Posted by: Glenn (Customer Service Experience) Ross | September 5, 2006 1:15 PM | Permalink to Comment