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Sep22
Four Paws Design Scares Customers
Thanks to Phil Gerbyshak for reminding me to visit Mary Schmidt’s blog.  (It’s been about a week since I’ve gone through my RSS feeds!)  Mary has a post called Customers are Soooo Inconvenient which actually had me chuckling. 

Is this website for real?  I took a look at FAQ’s for myself and had to gasp at this Q&A:

Will you donate something to a rescue, non-profit, or charitable raffle/fundraiser?
Unfortunately, if we donated merchandise to every worthy cause that contacted us, we'd have no merchandise left to sell! Several times a year we carefully select organizations that we feel will best benefit a donation from us.

Obviously, this business owner is suffering from a “poverty” mental state - but that’s a whole book in itself.  Let’s just hope that the owner of Four Paws Design reads this post, Mary’s post, and Seth’s post!  Definitely an example of what not to do if you have an online website ;)

3 Comments/Trackbacks




And, the really sad thing is that the people behind the web site are probably nice folks - just absolutely clueless about marketing and web biz.

I read this and just had to cringe. Instead of customers are always being a good thing, these folks must think customers are always...a pain in the neck. Very sad!

Mary and Phil,

This is why I think it should be mandatory for people to take a customer service class before they even get a business license ;)

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