Devoted to customer service and the principles of exceptional customer services

I read your blog all the time on my RSS feed, and often use your entries as springboards for discussion in my oral communications and technical writing classes when I talk about customer service. I teach at a technical college, and my students will all need to work on those customer service skills. Your blog is very useful to me in that regard. Thanks so much for continuing to give great content!

Delia,

Thank you so much for your kind words - I truly appreciate it!

Customer service should be taught to everyone - no matter what profession you are in ;)

Maria, you do not only provide useful content, but you also write them in such a way that's not too technical. Great work, and more success to you!

Maria, your work here is on my list of must-reads each day. Your writing is engaging and educating, inspiring and inviting.

You write with a contagious energy - and I'll take the blogger (grande) with energy please:-)

Dear Maria:

I am a Producer at ABC News 20/20 doing a story about the increasing number of people who are posting video and audio of horrible customer service experiences on the Internet. Most memorable..the AOL guy, the sleepy Comcast tech, the "anti commercial" (on your blog) about the IPod battery.

I was wondering and hoping that you and your readers might be able to steer us to some other great examples (ASAP)...?

Best-

Polly

Maria - you post great content up here on a very frequent basis. I wouldn't change a thing, just keep at it, and we'll keep eating it up!

Meikah, Mike, and Phil...

I really appreciate that you read my blog on a consistent basis. I also want to thank you for leaving comments and joining in the conversation ;)