Checking the news for customer service this morning, the first news line I came across was “Dell, Flamed by Customers, Pours $150 Million to Boost Service”. I know I’ve talked before about how Dell (DELL) is trying to make a turn-around in this ever-competitive computer business. Here’s some interesting numbers from the article:
“Dell's shares, which peaked at $58.13 on March 22, 2000, have slid 61 percent since then to trade at $22.71 on Sept. 5. They're down 24 percent this year alone as financial analysts prepare for a company meeting in New York starting Sept. 12 to hear how Dell aims to resuscitate earnings and sales. “
I don’t subscribe to the Wall Street Journal, but for those of you who read the article about Dell in the August 30 issue, you may be interested in the response by Ro Parra, Sr. VP of their Home & Small Business department which is posted at Dell’s blog, Direct2Dell.
My father just went and bought a new computer the other day. Tempted by the low prices of Dell, he instead opted for a Hewlett Packard. Until Dell has proven that the $150 million has been spent wisely, my computer purchases will go with the competition as well. I’ll give them credit for initiating the battery recall...We’ll see what’s next!
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