This is post #3 in the Customer Service Blog Discovery Day....
Once again, a Technorati search brought me to Peter Rukavina’s blog. His blog isn't necessarily dedicated to customer service, but he shares a story of an experience at a restaurant called Just Us Girls. I have to agree with this statement:
“Nothing bothers me more than a restaurant that doesn’t properly manage the “bookends” of the eating experience: I hate it when I have to search out a server to get a menu, and I hate it when I have to try really really hard to pay the bill.”
When it comes to the restaurant industry and my experiences with it, I tend to be very, very critical - more so than any other industry in terms of customer service. I don’t know why - I never even worked in the industry. When I’m very, very hungry - oh, you better be on your toes if you’re a server!
Back to Peter’s blog...I like that he has a “rukapedia” where he shares background information with his blog readers. So, if he mentions “Catherine” in his post, interested readers can click and find out more about Catherine. Interesting! I might have to try that...
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