This is post #1 in my New Blog Discovery Day here at Customers Are Always....
I came upon Meryl.net through a Technorati search on “customer service”. Meryl is a writer for businesses and publications and knows the value of customer service. She has several articles on customer service and surprisingly doesn’t have a very good view of T-Mobile - because we thought the company was #1 in customer service, eh? Apparently, she’s not the only one having a hard time with T-mobile’s customer service, as she points out in this post.
Meryl stumped me when she said this in a post on Communication Company Customer Service:
“I think when deciding on a phone service, you can’t always go by customer service and accuracy. Rather judge based on uptime, features, and prices.”
RJ of Call Center Comics left a comment...”Good customer service always makes all the difference.” Ditto. Enough said.
Thanks for the pointer. You caught a little typo on my part and I've fixed it. I was pointing out that most people put a higher priority on service uptime and rates than on customer service. If you frequently deal with a business' customer service and it's superb every time -- then the company has a better chance of retaining you, yes...
But if another business has a far better deal and guarantees 99% uptime rates -- don't be surprised if the customer switches.
Posted by: Meryl K. Evans | September 18, 2006 11:54 AM | Permalink to Comment