I know I’ve mentioned here before that the airline industry probably has one of the worst in terms of customer service. It also doesn’t help that airport security has become stricter. I mean, women can’t even carry lip gloss on an airplane anymore! No wonder we’re in a huff! (Just joking, of course).
Christopher Elliott shares with me his customer service blog that is 
geared towards the travel industry. My heart definitely goes out to those who are working in this industry right now. There are so many restrictions nowadays and has made work more stressful. Moreover, it seems that the technology to make it easier to fly has actually made it more difficult. I remember purchasing an e-ticket which was supposed to speed up check-in, but I ended up having to wait in line anyways because the “system” couldn’t verify my information for whatever reason.
After checking out Christopher’s blog, I have to ask - is it really bad service to die in a plane crash?
Booked a vacation with Apple Vacations. We paid in full for a non-stop flight. However I received an e-mail a few days ago saying that our flight back home will now have a stop. The only compensation they offered was a $150.00 voucher combined total for 3 adults tickets for future travel with apple. I was told that if we cancel we will be charged $250.00.
Does anyone know if this is legal? I feel that they should give us some type of discount on our tickets.
Posted by: carol | April 16, 2007 8:23 PM | Permalink to Comment