Devoted to customer service and the principles of exceptional customer services

Starbucker from Ramblings From a Glass Half Full has a weekly post called The Sunday Papers...and yesterday he points out an article at The New York Times (free registration) that talks about how managers who have worked for Hotel Equities are granted a paid sabbatical of 90 consecutive days (oh, how I wish!)

So what does a sabbatical have to do with customer service, you ask? I remember when I was a manager for Wet Seal and would get a week paid vacation...Coming back after that week of just vegging out, I was reenergized and perky! I was more relaxed and ready to help customers. I came back de-stressed and with a clear mind. Some customers even noticed how refreshed I looked.

Unfortunately many companies don’t offer vacation time to their part-time customer service reps (except Starbucks!) - who actually are the ones who need it the most! Perhaps I shouldn’t be suggesting this, but I believe in calling in “sick” for a few days should help if you feel over-worked.  Sometimes even just three-four days can help in boosting your productivity and customer service power ;)

Sidenote:  Since I didn't receive any submissions for the weekly Customer Service Carnivale...Today I will be highlighting some of my new blog discoveries.  I'm calling it Customer Service Blog Discovery Day ;) Stay tuned today!