Here are my top 10 ways to Wow your customer:
1. Greet each and every customer with an enthusiastic smile and an attitude of helpfulness.
2. Treat your customers as if they are your grandmother or best friend. Give them a hug if you are inclined to do so.
3. Introduce yourself and use the customer’s name when you address him/her.
4. Surprise the customer with an extra perk or give them something for free. Tell them that it is your way of thanking them for doing business with your company.
5. Anticipate your customers’ needs and fill them. Imagine that you are a customer wishing that a company would carry a certain item, then later on walking into that business and seeing that item on the shelf. You would feel as if that business owner was reading your mind, eh? Wouldn’t that be a pleasant surprise?
6. Get feedback from your customers and make changes to your business according to their suggestions or complaints.
7. If your customer calls you with an issue, have a “no problem” attitude and do everything in your power to help them. If by chance you can’t help them, find someone who can.
8. Be enthusiastic when you are helping your customer. Customers respect people who show passion for their work.
9. Call your customer out of the blue just to say “Hi” and see how their service or product is working for them. How often do you get a call from a company to see how you are doing? Very, very rare, right? Why not be the business that stands out from the crowd? People will remember you for this.
10. Send your customer a handwritten thank you card. If you do one thing on this list, with would definitely be the one thing to do that would Wow the customer.
How do you Wow your customers?
Know More in the customer service tips archives...
yes, Yes, YES!!!! Do these, then rinse and repeat with each customer EVERY day.
Retailers, when you're engaging your customers in conversation, ask them, "is there a particular piece of merchandise that we don't carry that you wish we did? This could be especially powerful in the retail jewelry biz. Ask your staff to keep a list. Hang it in the back of your store where all employees can see it. Offer a bonus to any employee who fulfills the customer's wish. (How many catalogs do you have buried in your cabinets?
Posted by: Glenn (Customer Service Experience) Ross | September 28, 2006 7:50 PM | Permalink to Comment