"Are you going to close tonight?" I asked Loyd, one of the employees who works at the Starbucks I frequent.
"Yes. Are you going to be here til closing tonight?" he asks.
"I hope not!"
"Well, you being here makes the day go by quicker!" Loyd responds.
I got that warm and fuzzy feeling inside when he said that. Makes one feel like a valuable customer.
Later as I work I hear another employee say to a customer, "Your my favorite customer in the whole world!"
It's words like these that keep the customer coming back for more. Isn't it fascinating how words can be so powerful? Words can make or break the relationship. Words can make someone's day or they can bring hellfire.
“A bad word whispered will echo a hundred miles” - Chinese Proverb
“Watch your thoughts, for they become words.
Watch your words, for they become actions.
Watch your actions, for they become habits.
Watch your habits, for they become character.
Watch your character, for it becomes your destiny.” - author unknown
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