Devoted to customer service and the principles of exceptional customer services

EXPEDIA uses UPS and UPS lost my airline ticket. After that I had a really bad experience with EXPEDIA's customer support team. They failed to fix the problem and then they lied and lied to me and they tried to keep the money they charged in my credit card for that trip they never arranged. I'm running a website to alert people about how bad is EXPEDIA. EXPEDIA is listed in the top ripoff link at the bad business bureau ( http://www.ripoffreport.com ) and has two "dedicated" websites due to poor customer support and lies: http://www.victimsofexpedia.com/templates.htm (read some lies here) and http://www.shameonexpedia.com

I guess UPS is one of EXPEDIA's problems

Good luck

i agree 100% working for this company cost me everything i owned some are threated like gods others are dirt the work load is unhuman and if you don´t do what they say they take everything you hold dear they have fired my friend-co workers just to get back at me they have withheld my my ony several months and forced me to watch unseakable lies to custumers even when i broke my arm the forced me to work io can now never set my autoraph again everyone i work with is afraid

UPS dosent know how to handle work place harassment.I was harassed by a female co-work for 4 months and nothing was done until she went too management HR did a so called investagation thats now sealed and nothing was done except I on the advice of my attorney did not return to the AM shift.And all this cost me thousands in legal fees which UPS says its not our fault.BS to UPS thanks for nothing

I just had a really bad expereince with ups. I order a plasma tv online and I called ups with a tracking number, I live in NJ and work in manhattan. I took off 2 days of work to make sure I get this delivery. I put a sign downstairs to say that my bells dont work and if they can call me when they get here so I can come down and let them in. I also called the customer service center to inform them of this. I got a call back to say that the drivers do not call customers cause ups does not pay them for there phones...I ask what other options are there, my bell dosn't work. I than ask if she can give me an estimated time so I can run down stairs and wait she said no, she left me on hold for 15 mintues cause I refused to hang up until I spoke with her boss, she than came back and said there is nothing I can help you with more. I ask for contact info on her boss and the ceo of ups, she said she didn't have that info and than she said she couldn't give out that info. What are customers to do when you are treated like crap and than you ask for someone higher up and you dont get them?...As of now what we need to do is go to the companies that uses ups service and make complaints with them, cause if they want our business again they have to listen. There are tons of other delivery services that companies can use. I will ask from now on what service they use and if they use ups, than I will shop somewhere else.

UPS in Santa Clara Ca is the worst run center in the nation. They have little oversite and no enforement of rules or policies. They are rude to customers and steal from the trucks. I wish they could be held accountable for their illegal activities.

Upset in Santa Clara Ca.
Here is the number give them a call and complain.
Elain 408 744 7901

you all are so full of it. Please inform me as to why a UPS driver would like to steal you packages? So I'm going to loose a huge $$$$$ for your little QVC package. whatever Get real with your information

UPS lost a suitcase full of my wife's shoes, that we accidently left at a South Beach, FL hotel (Jan 8th). Thankfully, the hotel's lost and found dept had it, and shipped it out. I didn't get the UPS tracking # for about 8 days, when I did I saw that Jan 11, it was last tracked arriving at Shrewsbury, MA (about 25 mi from our residence), but it had an exception status. The hotel had also listed the merchandise details as men's and women's clothes. When I contacted UPS, to inform them of the wrong merchadise details, they wouldn't talk to me, because I wasn't the shipper (she told me to contact the shipper). She said this is the UPS policy, and the shipper knows what they sent. We even drove to the Shrewsbury UPS warehouse, thinking the suitcase must still be there. The 2 workers there were friendly, but said all unlabeled packages are sent to Georgia. We couldn't even file a lost shipment request. Customer Service reps, tell you everything is being done to locate your item. I even asked, did anyone talk to the driver to see where the suitcase last went. But you know, if they were really interested in locating an item, they could probably find a Longchamp suitcase (not in a box) full of women's prada, givenchy, burberry, and pucci shoes. The hotel had insured for $100.00. As of today, Claims has no idea where it is.
I filled out the Request for Payment Claim form, amount $10,000.00, for a new suitcase and 7 pairs of shoes, plus transportation costs. A C.S. supervisor told me UPS loses thousands of packages every day, that's why it's so difficult to find anything. They don't even know where the missing packages are located. I suggested someone must be stealing these items and the police should be called to report a crime, because UPS can't explain to me where my suitcase is, and I'm out $1000.00's. Does small claims court work?

UPS, USA is by far the worst ever shiping company there ever existed. I ordered things online that had been shipped by US Postal Services, DHL etc. and they all NEVER gave me any problems before.
UPS left and infonotice on a 1st attempt, so i called them to say that the next day i won't be around so don't attempt and i resheduled it to 2 days later. On the day of delivery, i found another infonotice that says it's the final attempt. So i called a 2nd time and asked why is it a final attempt when it's only a 2nd one.
Lady named Wanda says, "Oh, because the package is in the truck, the driver would attempt anyway.."
WTF???? SO what's the bloody point of resheduling??
AND the driver didn't leave an infonotice.
So Wanda says, "I'm sorry, maam do you want me to reschedule another shipping for tomorrow?"
I said ok.
The next day i made sure i'm at home & UPS send me an e-mail to say that the package is sent back to the shipper at MY request. I called for a 3rd time, make life hell for the 2 stupid women at the end of the line.
If UPS is in drug trafficking, people would be cured by the time they deliver...
These people are just full of lies and cheats... I'm asking all my vendors to change to other services than U-P-SUX-ASS. Another thing, they're supposed to hold the package for 5 days, if 3 attempts to deliver are not sucessful, which they didn't do.
There should be a class action suit against UPS.

UPS is a scandalous, fraudulent racket. They damaged my $5000 saxophone in shipping. I, of course, paid extra to insure the package, but when it came time for UPS to honor the claim, they denied it, saying that it wasn't packed properly. This is absurd. They added insult to injury. This insurance fraud will not stand. Never ship anything you care about, with UPS or otherwise. I doubt the other shipping companies are any different.

UPS just lost my golf clubs (approx. $1500 total value). I didn't get extra insurance thinking that the worst that could happen would be that one club might get bent from mishandling. I couldn't imagine that they would lose a package that large. Does anyone know what action, if any, I can take to be reimubursed the full amount?

UPS is terribly run. I live in NYC and never get a package delivered. Even on days when me or my wife wait the whole day for the package, we find a notice downstairs that they attempted devliery ???!!! Clearly, the driver, if they even actually put the package in the truck, just dumped a notice on the door without even trying to ring the bell. I have also had some items stolen which the drivers reported as "delivered." I am nt sure how they manage to stay in business because I would use anyone else given a chance.

I am a shipper,Since January of 2007,it has come to my attention that what the current UPS software tells you it is going to charge you for the shipment, is not what UPS charges you. We have been tracking the bills with the end of day tallies now for months. Overcharges of $300plus a week are normal. We have also had other companies we deal with check their recent billings and were told that they have had the same situation. Which requires us to call in weekly to have the bills reduced and errors taken off. After 23 weeks of this enough is enough. I told the regional rep of the problems, He sent out a representative who told us he has had 100's upon 100's of complaints. apparently their is a software glitch in the current software, and problems with their laser scanners. he told me soon that every companie he has seen has been overcharged. billions of dollars lawsuit waiting to put UPS out of business....
They know of the problem, and now they dont send out detailed bills to their customers because of the problem. sounds like a great coverup to me.......

I work for a Gift company in Texas. UPS overcharged us more than $700 from Jan to Mar 2007. They admitted that the software is the issue, but still (it's now July) have not refunded the money. Every time I call, they say, "We'll put it in dispute" but when I call back, they say "Oh, it doesn't seem like the dispute was issued yet. We'll call you back in 5-8 days". Liars!

i have to agree ups is bad!! i had 2 boxes shipped saying leave by garage because they were heavy items and i cant lift anything. it was also written all over the box in big black letters from the shipper. it was left on the front doorstep i had to get another neighbor to help me out. what kind of pressure are they putting on the drivers that they cant take time to read?? i also find it interesting that you just cant email the ceo like you can other corporations maybe if we all blasted the ceo and the stock holders they would get a clue

I think some UPS customers are absolutly redicules. A customer lives in an apartment building and wants their package. They don’t want the driver to leave the package because their thieving neighbors will make sure it disappears; but they get upset when they get the delivery notice telling them that there was an attempt to deliver. UPS service providers have a long busy day and I feel that most try to keep the customers best interest at mind. The customers have to understand that UPS provides a service online that tells you what day your package should arrive. If you have any special requests for the driver leave a note where it is visible and I’m sure the driver will do their best to comply. The customer must also understand that packages can get lost or stolen when traveling through the system. Packages travel through many different buildings and vehicles to get where they are going. Labels can get torn or become unreadable. Also it is very important that the shipper packages the product properly. UPS as a whole is dedicated to customer satisfaction. I’m sure there are some discourteous employees but customer concerns and complains are taken very seriously. You also have to understand that packages don’t have GPS on them. Human or technical error can send a package in the complete opposite direction of its destination. The concerns about drivers calling customers and door bells not working and all that nonsense, get your door bell fixed or have the package will called so you can pick it up from the customer counter. You can’t blame UPS because your bell doesn’t work and you can’t hear someone knocking on the door. So for your sake and the sake of hard working people out there trying to make dim-witted people happy please track your package and be home if you’re going to order something or leave a freaking note on the door for the driver. If you’re shipping something valuable get it insured! If you’re the shipper please package the stuff so it won’t get damaged! And for the love of god make sure the label is clearly legible and attached securely!!! Be smarter that the cardboard boxes people. Work with the employees of UPS not against them. Help them help you!!!

i have ordered an rc plane an they said it would be deliver on the 13th of july and so now i figure i'll get it on monday the 16th , but my freind said if i don't get in by monday or early tuesday i won't get it for like a month because ups sucks and that they probably lost it. and what does "manifest pickup" mean? and i've heard thing's like them loosing live animals!!!!!!!

I have had a really bad experience with UPS during the last few months but this week had the worst experience of all. I had a 42'' TV picked up at my home in its original packaging (the one Philips used to ship it to me). It was supposed to be delivered in Florida but it came back due to "damage in transit". The box is torn, I can see the broken styrofoam through the opened edges, the box was obviously totally opened and taped together again but whomever packed it did a horrible job. It looks like it was dropped and who knows what else. I have taken several pictures for my records and UPS will pick up the box for "investigation" so that the claim can be considered. I am worried that even if the TV is not totally destroyed it will not function like a brand new TV in a few months. I would like to contact as many people as possible so that this "investigation" does not drag forever. It is not just UPS'customer service that is horrible, its their business overall!

Here in the UK UPS are no better. They damaged a computer of mine in the post (packaging was excellent), it was the shock of having a fork lift leg through the side that killed it. The package was insured but UPS will not pay up and have now produced 4 different excuses each of which get more ludicrous. It's become a joke here now of what they will come out with next. I've now sought legal advice and apparently have a good case against them as we followed everything by the letter. That should wipe the smiles of the incompetent management of UPS in the UK.

I think the writer of this message needs to face reality.
The latest thing I notice from UPS is they don't scan the packages until the day it is out for delivery...maybe. Perhaps the warehouse personnel is having problems reading or using scanners.
They (UPS) has let themselves fall into a deep hole.
I constanly have damaged packages, lost and broken goods and they (UPS) could care less.
TERRIBLE...BTW, FEDEX is no better.

Get real. Neither FedEx nor DHL can do this any better. UPS' reliability is in the high 90s for ground, same for air.

Okay so HOw can we sue this company? Can I be part of it?

ups is horrible in everything they customer service is horribble they give you complete run arounds when you call them

UPS TRIES TO TAKE CARE EVERYONE'S PACKAGES!!! THE FACT IS THAT UPS HAS HUNDREDS OF THOUSANDS OF PACKAGES BEING SHIPPED EACH DAY!!!! SO IF WE A HANDFUL OF BOXES THEN WE ARE NOT DOING THAT BAD!!!! I PERSONALLY BELIVE IF THE PEOPLE SHIPPING WOULD PACKAGE AND MAKE SURE LABELS ARE ON GOOD THEN ONE WOULD HAVE NOTHING TO WORRY!!!

THANKS,
UPSER'S EVERYWHERE

UPS pays their seasonal holiday helpers $8.25 an hour to sit in an unsafe seat next to an open door, fly around town, carry heavy packages(up to 70 pounds) all day long. It's a dangerous job with really poor pay for seasonals. It is a great workout, but their are very few people in the US that are willing to work that hard for so little. Since the pay is so poor most drivers do not even get help that will stay for more than a few days. Drivers have a lot of stress due to the constant need to deliver packages on time. If a driver is lucky enough to get a helper, UPS piles on so much more work, that there is not time for breaks or lunch...I'd love to see the CEO work for $8.25 an hour doing this job for just one week and then say it's a fair wage for the work being done.

UPS customer service:
I am Jianfeng LIU and I am emailing as follows on behalf of my best friend, Jiemiao HU, one of your customers. I really, really do not know how your company could treat your distinguished customers like that!!!

Jiemiao HU got a very important personal parcel posted by UPS. UPS first attempt of delivery the parcel to Jiemiao HU was on last Wednesday (11/14/07). Jiemiao HU was not at home and UPS left a message (the first time information notice number is: 925748900705) which said the second attempt would be on Thursday (11/15/07) 2PM-5PM. But UPS came in the morning of Thursday when Jiemiao HU was not at home again. She had decided to wait for the parcel in that whole afternoon and asked for leave for that afternoon. For the third time, you promised to come on Friday (11/16/07) 10:30AM-2PM. On Friday, Jiemiao HU also asked for leave for the parcel and waited at home for the whole day. UPS did not come at all!!!

I made several phone calls to your company to ask for the excuse and was told the time mentioned on the message was just an approximate time. Ok, I admit UPS can not be so definite, but how could the approximate time be so different from the actual delivery? For the second time, the time mentioned on the message is 2:00-5:00, the worker came in the morning; for the third time, the time mentioned on the message is 10:30-2:00, the worker did not come at all!!! It’s even under the circumstance that I have made phone call to your company and has been told the delivery time would be rescheduled to 8:00PM at that night(from the phone number:2253899613). We are really disappointed. How can UPS treat your customer like that???

The parcel is really important to my friend; it’s already not on time now. If UPS can not make the delivery to Jiemiao HU on Monday from 10:30PM-2:00PM and apologize for the inconvenience and misconduct, I will keep the right to sue UPS and ask for all the damage caused by the exact wonderful “express” delivery.

Yours
Jianfeng LIU

Ups doe suck i hope she won. i ordered a game with overnight shipping on the 21, it is the 25 i still have no game

We have a small business that is attached to our house. We have a long gravel driveway in the country. The ups driver that we have now(woman) will not come in our driveway if she thinks it may be slippery even though it is not. We maintain our driveway as good as the local township roads and probably as good as some of the state roads. We plow and cindering, especially when we know that we will be getting deliveries, which is usually everyday. There are school buses and school vans and construction equipment that go in and out of our driveway everyday also with no problems at all. She is such a bad driver. She parks in the middle of the road when she makes deliveries to houses she can walk to instead of driving into there driveway. Today, it is snowing, not even an inch and she decided that she would give the packages to my husband at his work place. He did not accept them and told her to deliver them. I doubt that she will, even though I have went out and cindered the driveway.

What can we do about this. I am sick and tired of this happening and getting the run-around from the head office in our area.
Please help with any suggestions.

the real issiue with ups is the "lost cause" call centers. All they can tell you is the same thing you see on the net. They are nothing but an internet middleman. The frustrating part is we only get the call centre number, they do not give out the depot number and the comunication between the call center and the depot is non-existant. We finally drove done to the depot after two days and tehy said they had not recieved any meassages from teh call center. UPS has the poorest communication system I have ever seen and with today's software and technology there really is no excuse for this. We are still waiting for 6 boxes of products that should be on our store shelf right now at the busiest shopping month of the year. Not one message we placed with the call center reached teh depot. So for the moron that says it's teh customers fault give your head a shake! If UPS wants to compete in the world of shipping they need to have a communcation system in place that actually works and they need to adapt to their customers needs or get left behind. We will never use UPS again and I wonder how many other customers will drop them. We also will not deal with suppliers that use them and the CEO should hang his head in shame if he thinks UPS is doing a great job in terms of customer service. If they were doing such a great job there would not be page after page of post on how dismal teh service is. As for the employees, find another company that is not an ebrassment to work for, you deserve better. As for the CEO I hope they lose his friggin package in the system one day and then he can go through the same process his customers have gone through. UPS shoudl stand for "Undelivered Parcel Service".

I can't beleive that I did not read those comments before I send my package to my litle brother last friday, I both him a gift for his excellent score in school and promiss him he will get his gift on Tuesday, but due to weather they did not go, so the next day the UPS driver said that he did not know how to get into the building, I think he is too stupid to check the label there is an apt#2 there, and that he just have to press the button #2. I never had this problem with the regular mail, now it has been 1 week my brother did not get his gift, and they schedual the next delivery to the next monday, they really get the run around when you call customer services.No more suprise if monday he do not get it, I will ask the package to come back here, and send it through the regular mail.

We are Canadians spending the winter in the US. Wanting to send home Christmas presents we decided to send them UPS and went to a m ailing centre to do this. That was our first mistake the second was using UPS. First of all as we had send parcels to Canada before we were aware of Canadian Custom laws. With this in mind when making out the bill of lading we advised the clerk at the mailing centre to put my name and address etc as the shipper. She did this and we have a copy of it with the original tracking number. I say original because when we left the mailing center the clerk make a new bill of lading changing the shipper to them the mailing center from myself. She then changed the value of the gifts to a higher amount. THis opened the gifts up to all kinds of custom charges. Because the mailing center was depicted as the shipper the receiever my daughter would be charged brokerage fees, duty, etc as it appeared a business was sending the parcel not myself. When I tried to track the package online at UPS the tracking number came up as not valid. That is how I found out all had been changed. My nightmare then began. I contacted UPS and they said the mailing center had to be the shipper as they had an account with UPS and even though it was our parcel and we paid to have it shipped we couldnt appear as the shipper. I tried to explain about custom charges etc she said that the mailing centre had to be shipper and they could fill out forms to say they were gifts etc. Well that wasnt done and here we are 10 days later and my package is still in limbo somewhere. The mailing centre realizing what a mess she had created said she would pay the $60 plus charges accumulated by her mistakes and parcel was suppose to be sent free domicilie which means the mailing centres UPS account would be charged. Simple isnt it you would think so but wasnt. First of all delivery was guaranteed for Dec 18 that came and went then they said the 19 that came and went and the driver noted on the file that he had tried to deliver the parcel but funds werent available would try again. Lost yet I know I am not only is the mailing centres account being charged for the fees but the driver is now trying to collect double fees from my daughter. Where is UPS guarantee and where is communication here and good customer service. I have fruitlessly tried to straighten this out with UPS but am getting nowhere. Will I use UPS again not on your life will I recomment UPS not on your life. Will my Christmas presents ever get delivered your guess is good as mine. I am out the shipping out the gifts and out of patience. It is truly buyer beware. Merry Christmas

I thought UPS has better service than Fedex or DHL. They do make mistakes as well but believe me they are much better than the other two.