Today I passed by a US Bank (USB) where their sign reads, "Five Star Service Guaranteed" and I thought it to be a very bold statement. I visited the company's website and found this on the "About U.S. Bancorp" page:
"Our premier Five Star Service Guarantee, assures customers of key valuable banking benefits and services or customers will be paid for their inconvenience."
I don't know how many people have taken them up on that offer, but I did some searching on Google and Blogsearch to see if there were any complaints against the bank. What turned up was a lawsuit awhile back in which US Bank was accused of selling their customers' information to some third party company and then this website: US Bank Customer Employee Complaints, Scandal, Fraud. My feeling is that 99% of the banks screw you in some way or another - just my 2 cents. Read my gripes with the banking industry here...
On a somewhat similar note, if you're thinking about starting an online-only bank, you may want to read this little article...
Comment Preview