The Church of the Customer Blog points out this picture taken by Matt Certo of blog.web solvers. See - this is why you don’t want to piss off a customer. Personally, I’ve had no experience with T-Mobile, but I have a friend who raves about their service all the time. 
It seems we are on a new wave when it comes to outspoken customers trying to get the word out about the awful service they’ve received. With all the technology at our fingertips, we can spread the word faster than wildfire nowadays! In a matter of minutes, the world can know just how bad your customer service is...
In my blogsearch on T-mobile, I came across this post at The Consumerist that says T-Mobile forbids you from recording their customer service calls. If you ask them why this is so, the answer is “Company policy”. Don’t we just love those two words? However, later we find out that it is legal to record those conversations.
» More Companies Paying Attention to Bloggers from CustomersAreAlways
Congrats to Tom Vander Well of QAQnA for making it on the cover of the Des Moines Business Record! Not too long ago Tom told a story of his experience with The Geek Squad. Every since publishing his story, people... [Read More]
Tracked on: January 23, 2007 5:02 PM | Permalink to Trackback