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Aug 2
Thoughts on CEOs That Blog and Why They Don't

I found out via the CRM Mastery E-Journal that Jonathan Schwartz is the only Fortune 500 CEO to blog.  Very interesting, eh? Also, a very interesting article at The New York Times, "All the Internet's a Stage.  Why Don't C.E.O.'s Use It?" where Schwartz is quoted as saying:

“My No. 1 job is to be a communicator. I don’t understand how a CEO would not blog if committed to open communication.”

I also like this line from a recent post by Schwartz:

"Focus on the value of broad based talent as a competitive weapon, don't be distracted by cost reducing labor. " Smart man, indeed!

Correct me if I'm wrong, but isn't it the job of the CEO to be in touch with what the customers are doing on a daily basis? Yes, I know, in reality many CEO's probably don't "have time" for stuff like blogging.  Blogging - what?  Perhaps they still can't "measure" the ROI on blogging.  They have much more important things to do like collecting their millions for sitting behind a desk and barking orders.  Excuse my bitterness. 

The Church of the Customer Blog also asks "Why don't CEOs blog?" 


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« Smiles and Starbucker's Good Customer Service Story | Main | Ignorant, Self-Centered Customer Service Reps...Ok, They're Just Plain Moronic »

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