I made my weekly bookstore visit the other day and was pleasantly surprised to see that they now have a little customer service section where all the books on customer service now have a dedicated shelf. Wouldn’t it be great if there was actually a “real” section on Customer Service with it’s own sign and everything? There are “Sales” and “Marketing” sections, but no “Customer Service” section. I guess there aren’t enough books out on customer service...such a shame!
Anyways, I came across a book by Jeffrey J. Fox titled How to Become a Rainmaker. In the book under the heading “The Rainmaker’s Credo” includes some very valuable tips in regards to customer service. I’ve talked about all these things before, so I’ll include a link to a previous post related to each tip...Think of this as a refresher course!
“The Rainmaker’s Credo”
Cherish customers at all times (“Love Your Customers”)
Treat customers as you would your best friend (Related Post: Hug Your Customers)
Make (or give) customers what they need (Customer Service Is Being Observant)
Give your customers a little extra, more than they expect (The Extra Mile IS An Investment)
Thank each customer sincerely and often (Have You Thanked Your Customer Today?)
Help customers pay you, so they won’t be embarrassed and go elsewhere (The Key to a Successful and Profitable Business)
» How Belly Laughs Can Improve Business from CustomersAreAlways
A few days ago I watched this B movie called Hollywood Hood. Oh, the acting was pretty terrible, but the movie was so funny! I hadn't laughed so hard in a long time - I mean, I had one of... [Read More]
Tracked on: October 17, 2007 4:56 PM | Permalink to Trackback