Mona Ridder of The Cumberland Times-News brings the thought of the day:
"If the customer is not happy, the company doesn’t make money and if the company doesn’t make money it can’t pay its investors or employees and then employees don’t have jobs.
It’s a simple equation but one which seems to escape a lot of employees, especially those who work with the public in lower paying jobs."
Most customer service reps could really care less about the bigger picture when it comes to the survival of the business that they're working for. How do you keep your reps motivated?
The answer comes from our wonderful friend, Tom Vander Well, who was a guest blogger at Simplenomics awhile back. He has an article titled 5 Steps To Improving Your Customer Service Reps which is a must read for any business owner or manager.
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