Devoted to customer service and the principles of exceptional customer services

Interesting article Maria. Makes you wonder whats going on in that company, doesn't it?

Actually, you did get a psychotic answer. Jocelyn's article was written about Christina Stevens, the owner and operator of Just Two Girls. So when she says:

"This article was written about someone who is no longer at our company. I'm not interested in responding to anything that was written..."

She's essentially trying to tell you that she no longer works for her own company? A company that is a sole proprietorship, that is still in business and that she is running? Ummm... Fruit Loop!

Christina's infamous signature tag is that insane smiley face she adds to the end of all her sentances and/or emails, especially when she is saying something totally wacko. I see you are now the proud owner of one said smiley face!

Tim Draayer said he would like to know what is going on with that company. He can get the whole picture just by reading the forum over at The Switchboards that Jocelyn posted in her original story. The direct link is http://www.theswitchboards.com/forum/viewtopic.php?t=8401&postdays=0&postorder=asc&start=0 and there are 14 pages of complaints about one person, and one person alone: Christina Stevens.

I would love to talk to any writer/reporter who would like to dig into this a little deeper, but I just cannot post my email address here. Many of the people she has victimized still live in fear of this woman, and I don't say that lightly. I am talking about serious fear and anxiety. God help you if you ever get trapped on the phone with her when she is in one of her psychotic rants.

Am I afraid of her? No, not anymore. She can't hurt me again. But I don't need the hassle or any threatening emails from her either.

If you would like to post a way for me to contact you, I'd be happy to contact you. I can also line up as many former clients for you to speak with as you like. The list is a mile long and continues to grow to this day.

I am another ex client of Christina Stevens the only employee of Just Two Girls. The comment above is completely on mark, but the truth is Christina is much worse than anyone can imagine.

After losing several hundred dollars to her business practices I found a former designer who did freelance work for her. Christina would outsource small design projects occasionally, sell them off as her own and never pay the freelancer.

She is a wretched person, so the more people who know about her the better.

Christina Stevens is the only person that works for Just Two Girls however she has many multiple personalities and has different names that she goes by.

Christina Stevens created a website for me that was not usable. Customers could not shop on my website and she refused to fix it. Not only did she call me names but she would not respond to any of my emails. Her favorite response is "I never got your email :)" I heard that line about 100 times. I lots hundereds of dollars and had to pay another company to redo my website.

Christina Stevens is psychotic. She verbally abuses all of her customers, locks them out of their websites and threatens them. Her favorite thing to do is to tell her customers that they are trailer park trash.

I hope one day that all of her victims will be brave enough to get away from her. The only customers that she has left live in fear of her.

You will not find any happy customers or any good referral on Just Two Girls.

Christina Stevens is the only person that works for Just Two Girls however she has many multiple personalities and has different names that she goes by.

Christina Stevens created a website for me that was not usable. Customers could not shop on my website and she refused to fix it. Not only did she call me names but she would not respond to any of my emails. Her favorite response is "I never got your email :)" I heard that line about 100 times. I lots hundereds of dollars and had to pay another company to redo my website.

Christina Stevens is psychotic. She verbally abuses all of her customers, locks them out of their websites and threatens them. Her favorite thing to do is to tell her customers that they are trailer park trash.

I hope one day that all of her victims will be brave enough to get away from her. The only customers that she has left live in fear of her.

You will not find any happy customers or any good referral on Just Two Girls.

To the last Anonymous, I think you meant to say, "You will not find any happy customers or any good referral on Just Two Girls...that Christina Stevens hasn't personally written HERSELF." Apparently the woman is famous for going to review sites and pimping her own site as a great place to get a website done by. Yeah, she's that T~W~I~S~T~E~D. Check out the dates for those reviews. You'll see a spat of reviews all on the same day, as though a ton of people just rushed over to teh reviwe site and posted, sometimes within MINUTES of one another. Yeah. Sure. Right.

Christina is missing some tools from the shed, if you catch my drift, and she's not afraid to use them on her current and former customers. Someone needs to stop her.

To the writer of this post, there is no "they" unless you count the 5 children and 3 adults running around Christina's brain. JTG is a "company" comprised of one crazy woman.

I am confident that that crazy woman wrote every single positive review for herself, what a joke!!!

Usually when people are posting positive reviews they will add their website link, we all want to generate more links. But since there are no positive reviews from any real customers there are no company names or links so that you could actually confirm any of the positive reviews.

Christina is a mental case who likes to verbally abuse and intimidate her customers.
T~W~I~S~T~E~D is right!! :)

Just read her glowing reviews that she wrote for herself, she wishes!!

Hi,
This is Jocelyn, from Know More Media's itsbadbusiness.com. I would certainly agree with all the commenters above, there is no evidence that www.justtwogirls.com is anything more than one individual.

Interestingly, when I first posted about justtwogirls I included an illustration, which I believed had been developed by Christina. I quickly recieved an e-mail from a woman who made it clear she was the developer of the artwork and Christina had stolen the work from her. I replaced the illustration. It would be interesting to see how many individuals out there have been ripped off, damaged, threatened, stolen from or otherwise rooked by Christina.

Hello Jocelyn and Maria,

Thank you both so much for taking up this issue. You don’t know how deeply it is appreciated by so many former clients.

I am the person who originally contacted It’s Bad Business regarding Just Two Girls. After countless months of trying to get someone, anyone, to look into this, you are the first ones. Thank you.

I have filed reports with every consumer and business protection agency I could find. Filed complaints with the District Attorney of Missouri, the US District Attorney, and the D.A. in my own state. All for not. I have contact newspapers and television stations in Christina Steven’s area of Missouri and never received so much as an acknowledgment. I have turned to consumer protection groups only to be told that because I am a business and not an individual consumer (even though I am a sole proprietor, like most of Just Two Girls’ clients) they are unable to assist me. I have spoken with attorneys who, while sympathetic, have advised me that while I have every chance of winning a lawsuit, I would have to hire 2 teams of attorneys - one in my state and one in Missouri. I would also have to travel to Missouri to deal with the issue, not to mention it would most likely cost me a minimum of $25k in legal fees. I have filed complaints with numerous federal agencies. All I’ve ever received back for my efforts are neat little case numbers that go nowhere.

The problem is, Christina knows all this. She knows that everything sits on her side. She can be as vicious, as nasty, and as vengeful as she wants to be. She feels above the law -- and in many ways, it appears she is. Meanwhile the victims keep racking up like a garbage heap outside her back door. She’s a human trash compacter and she just keeps shoving more and more body parts into her dumpster. She simply doesn’t care because she’s enjoying the demented power she surely feels she has.

These clients are not unintelligent women, dullards who can’t count to ten. These are all highly motivated and talented individuals. They, like myself, are lulled in by Christina’s (at first) charm and warmth. Some see the dark side sooner than others. But eventually, we are all confronted with the reality of the situation.

As more and more of her clients found the discussion thread regarding JTGs on the women-to-women business site, The Switchboards, and began sharing their stories, Christina tried looking for a way to avoid the reputation she was amassing. She opened up a new design business under the name of The Tech Girl http://www.thetechgirl.com. When it was discovered that this was also her business, and there was a possibility of her former clients contacting and warning the new ones, she shut The Tech Girl down. In it’s place she posted the following notice in lieu of the website’s homepage. (I saved a copy of the page as a PDF. It shows a date of March 1, 2006):
--------------
Quote posted by Christina Stevens, owner of Just Two Girls and The Tech Girl (I’ve edited a couple of the swear words):

I am not trying to "reinvent" myself. I have no need.

Of 892 new clients in 2005, we had 14 complaints. That is 14 more complaints that I would have liked to seen, but to me I think the ratio is pretty good. That in no way lessens the validity of the complaints that are truthful.

Some of the messages posted in this topic, are very much so true. I have not responded for numerous reasons. Mainly because most of them are legitimate complaints, and I have no intention on disputing them. I wouldn't attempt to. HOWEVER. Some of the complaints written in this topic are totally fabricated. I see four people in here that I had never even talked to, let alone work on a project for them, one of which is claiming I am a racist.

A few of the replies here in this post are unwarranted. Three of the people complaining here, and bad mouthing me are people that were refunded their payment because of crappy treatment that they received. They also received well deserved written apologies. They of course get more of a reaction when they leave that tidbit of information out, however anyone that would like to see credit card terminal receipts can let me know because I am more then willing to share :)

One of the replies here written by a very nasty woman is 100% percent false. It couldn't get more false if the typing was inverted. If I was the nasty b*tch that everyone says I am I would post all of the proof that I have about each one of you that is lying, but I won't because I am above it.

It surprises me that someone can come on a message board, post a message and 40 some odd people can be naive enough to believe every word they read. Well actually, no, it doesn't surprise me, but it does make me laugh a little.

To those of you that do have valid complaints: I will not make excuses for any of the bad things that I have done. I won't. I accept 100% responsibility for those of you that were treated unfairly. I can only apologize, and expect you to take it for what you feel that it is worth. Chances are it will mean absolutely nothing, and although it stinks, I'm sure if I were in your position I would probably tell myself to get screwed, and a few other things because yeah, I do curse. The things that happened were wrong. And I am sorry for that. If I could take them back, make things better, erase the entire situation, I would. But we all know that I can't. I can only live and learn from my mistakes. I know good and well I am too: sarcastic, blunt, bold, outspoken, easily agitated, don't' have a lot of patience and can often times be very nasty if pushed. Most of the complaints here are about exactly that. I know this is very impersonal, however I do not want to bother you with personal emails of apology, nor do I want to start a war.

To those of you that are lying: I'm a firm believer in what goes around comes around. As much as I will "get mine" for being such an ass to some people, you will "get yours".

----------

This post only last on The Tech Girl site for maybe just an hour and then she took it down. Now if you try and access www.thetechgirl.com you just get a “Forbidden” error message. So she has apparently locked the URL down. It is yet another example on her psychotic behavior because even while she was making the claim: “...If I was the nasty b*tch that everyone says I am I would post all of the proof that I have about each one of you that is lying, but I won't because I am above it...”, she was continuing her deplorable treatment of her clients and the casualties continued to mount.

Just two months after she stated, “I will not make excuses for any of the bad things that I have done. I won't. I accept 100% responsibility for those of you that were treated unfairly.” I found this posted to one of her client’s website. Apparently the client did was the rest of us tried to do -- get as far away from her as possible. In return, Christina sabotaged her business and replaced the client’s web shop with the following notice: (which my PDF file shows is dated May 20, 2006:
-----------
Quote from Christina Stevens, owner of Just Two Girls, that she posted to one of her client’s website homepage:

“Dear Customers,
I’m sorry, but my web site will not be available for some time. I am too busy dealing with my low life husband and not able to make any more ugly purses for anyone :( Look at the bright side, because my web site is closed, you don’t have to worry about seeing my talentless, no class style-less creations that I call handbags. I have taken some time off from my “creations” in an effort to renovate my single wide trailer because my landlord said that my chickens and my clothes line have to go. Not to mention that I was cited by the city for having 18 vehicles in my front yard, none of which had tires. My neighbor was arrested at the local walmart yesterday was arrested for trying to use my foodstamps card to buy moon pies and RC Cola.

As you can see my family and I have had a hard time over the last few months, hopefully you can understand now why my web site has been put on hold.”
---------

Just imagine if you were that client and you turned your computer on in the morning to find that filth where your business website used to be. This is what gives Christina Stevens pleasure. Her husband Jim also does some work for the company. He works on the help board. Shocking to find out this person is a wife, isn’t it? It’s even more shocking when you realize she is not only a wife, but the mother of two children as well. She operates her business out of a home office. That means that her children are exposed to her triads as she is screaming at her clients. It’s a thought that disturbs me deeply.

I am another of her mistreated and unhappy clients. I, as many, won't post my name or email address. However, if anyone wants to dig further into this, go to The Switchboards forum link in an above post. Many of us would be happy to make contact with someone who wanted to take this issue on.

I am another unhappy former client. Christina is indeed insane! Until the posts started at Switchboard everyone was afraid to say anything for fear of retailiation by Xtina. Everyone thinks it's just them and maybe they did something to provoke her. Then they realize they did nothing to provoke the threats and verbal abuse - and she's doing it to hundreds of others as well!

I dreaded opening my mail every day. I had to secretly find another web designer and pay a large sum of money to build me a new site from scratch and get me out from under Xtina. I lost everything: my order history and client list yet I would've paid more - It was worth every penny!!

I was scared to death of her. She had my address and all my info - and I knew nothing about her except that she's in St. Louis. I felt like one day she would turn up at my door with a knife like the scene from Psycho I swear it.

It was just a matter of time. Now that Christina knows who I am (the one who referred our story to It's Bad Business) the threats have started.

I found this amusing little number in my email box this morning. It was sent via my website (her IP address is now blocked from accessing my site again...)

----------- QUOTE:
From: Danger idstop@ifiwereyou.com
Subject: Might want to rethink things
Date: September 9, 2006 12:06:25 AM PDT

This is an enquiry e-mail via http://xxx from: Danger idstop@ifiwereyou.com

I can't wait to start calling people...

sheena', 'clay', '0000-00-00 00:00:00', 'shehustle@yahoo.com', 256, '2154766432

I'll start at the top and work my way down providing them with all of their info. The info that I just happend to come accross today :)

Keep pushing me.

----------

Aaaaah, I love the smell of crazy in the morning!

This woman needs to be locked away in a padded cell where she can finger paint and make macaroni necklaces all day.

She's in Poplar Bluffs, Missouri, not St. Louis. I hope that information is useful to you.

Warning to all current Just Two Girl Clients!

Christina Stevens is now going by the alias Katie Rowan in an attempt to cover-up herself and her unethical business practices. This woman is a master conartist so please do not be foold by her lies.

Who the heck would buy or take over a company that has so many potential lawsuits and terrible customer service reviews all over the web. Does she honestly think that anyone will buy her this?

Do not be fooled by Christina Stevens the only Katie Rowan that exists is in Christina's head. SCARY!

The HEAT IS ON!! I have already contacted some local newspapers in her area and will be contacting News Stations as well. Her local police station. SHAME ON YOU Christina!! I was her first client that she started with. I tried my hardest on my own to do something about it, at the time whoever I spoke with said they didn't know what to do and they didn't want to upset her in fear she would do something to their business. Well here we all are, with more added to the scenerio. I was sneaky and got a new web designer to fix all my problems, save my work and transfer it over to a new server, easy to do if you purchased your own domain. All my clients info and other important stuff was able to be moved as well. I no longer use her as of 2 weeks ago. I want my hosting money back for the remaining year. She talks about people being trailer park - she is more trailer park trash then anyone could ever be. She has a chip on her shoulder, multiple personalities, a drunken mother - told to me by christina herself, brother who is another loser, husband that is never home. If she is even married. She wants to brag about the money she makes - RIPPING People Off. The problem about fighting her in the beginning was that I had to prove that I wasn't the only one being attacked, it's not the money ctclarity76, I could afford a lawyer. Get a grip Christina -you are going down. The ball is rolling now!!! Google yourself now, you won't find any great reviews.

Just an update for those who make their way here and want to know what's happened as a result of complaints against Christina. The Attorney General of Missouri has filed suit against Christina. Seems as though she ticked off too many people. You can read more here:

http://www.stlouis.bbb.org/commonreport.html?compid=310025446

As of October, 2006 Christina is still stealing people's money (mine) and not completing the work. So, what's that about a lawsuit? It's not stopping her!

You guys aren't alone. The freak took my money too and never bothered to do anything on our website. It's like she fell off the face of the Earth.

I followed the link you supplied to their site, and all I found was:

This is the Plesk™ default page

If you see this page it means:

1) hosting for this domain is not configured or
2) there's no such domain registered in Plesk.

For more information please contact Administrator.

It looks like their days of sending psychotic e-mails are over.