Devoted to customer service and the principles of exceptional customer services

I’ve known about Joe Vitale for quite some time now, but I’m just now wandering over to his blog after watching The Secret. Recently Joe bought a guitar from a website but began to feel a twinge of buyer’s remorse after telling a friend about it. Joe shoots off an email to the buyer and immediately gets a response back. (Read the response email at Joe’s blog...go ahead, I’ll wait..)

Responding quickly and sending a personal email to your customer lets them know that you think of them as a priority - not to mention that there is a real person working in the business. Assure them that you have received their email and that you are working pronto on getting their order out or if they have an issue, you are making sure that they are going to be taken care of. When you tell them, “I’ll take care of you!” - put feeling into it and do just that - take care of them ;)

I have a suggestion...try saying that sentence, "I'll take care of you!" to every customer for one day and let me know how you feel at the end of the day...