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Aug20
Ding! Time to Visit Southwest’s Blog...

And if you’re wondering what visiting a company’s blog has anything to do with customer service, click here...

Yes, I do have to say that I’m “Nuts About Southwest” and fly them about 98% of the time. I don’t get around to visiting their blog, Southwest Airlines Blogbut when I do, I can expect to be entertained!  I do like that their employees have personality. It shows in their posts. I feel like I’ve taken a trip with them after reading their blog. I especially like this recent post from an Orlando-based captain who helped pass out peanuts even though he was a passenger on the flight. Next thing you know Herb Kelleher, the founder of Southwest Airlines, is beside him passing out peanuts too!


4 Comments/Trackbacks




What a great example of the principle "those want to lead must be the servant of all"! Thanks, Maria! I only wish Southwest flew into Des Moines :(

Tom,

Your comment inspired another post because I know that some people don't like that word "servant"...

Thank you so much for the kind comments about Nuts About Southwest. Incidentally, a Servant's Heart is a key component of our Leadership Expectations. A Servant's Heart comprises following The Golden Rule, treating others with respect, putting others first, being egalitarian, demonstrating pro active Customer Service, and embracing the Southwest Family. Southwest's Leaders are expected to serve their Employees and our Customers.
Brian

Brian,
Thanks so much for stopping by! It really is important for the leaders of the company to have customer service at the forefront of their minds. You can tell that there are great leaders in an organization from the level of service that you receive.


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