And if you’re wondering what visiting a company’s blog has anything to do with customer service, click here...
Yes, I do have to say that I’m “Nuts About Southwest” and fly them about 98% of the time. I don’t get around to visiting their blog, 
but when I do, I can expect to be entertained! I do like that their employees have personality. It shows in their posts. I feel like I’ve taken a trip with them after reading their blog. I especially like this recent post from an Orlando-based captain who helped pass out peanuts even though he was a passenger on the flight. Next thing you know Herb Kelleher, the founder of Southwest Airlines, is beside him passing out peanuts too!
What a great example of the principle "those want to lead must be the servant of all"! Thanks, Maria! I only wish Southwest flew into Des Moines :(
Posted by: Tom Vander Well | August 21, 2006 10:23 AM | Permalink to Comment