Dell’s first step in looking good in the eyes of the customer: Recall On Batteries. I saw the news headline while standing in line at the grocery store. Of course, the cynical side of me has to wonder if the company would have done this had they not been on this crusade to win their customers back.
So, for those of you wondering if you are one of those customers with a faulty battery, Dell has set up a website for more information: https://www.dellbatteryprogram.com/ You may want to check out their website before you call in as the company has been inundated with thousands of phone calls.
In other Dell (DELL)news I came across this article which says that the ACSI (American Customer Satisfaction Index) for Dell has increased by 5.4% over last year. Last year’s score was 74 out of 100 and this year’s score is 78. Also, for those of you keeping track of Dell's stock, you'll be happy to know that it's going up...
Dell is in a painful spot. I would hardly recommend their stock. I bought a laptop from them and was lured by the 0% financing for 6 months deal. With an 800 FICO score, they turned me down for that offer after I made my purchase and stuck me with a 19% interest rate. I promptly wrote a check to pay for the balance, but got hit with $48.00 for one month. I already mailed in my class action suit claim form....
Posted by: Anonymous | August 25, 2006 10:11 PM | Permalink to Comment