Devoted to customer service and the principles of exceptional customer services

Ok, dear readers, I finally got to check out the latest Fast Company issue which features yours truly as one of the “Best Blogs” when it comes to customer service. {Big Smile} For those of you who are here after reading the magazine, welcome! For those of you who haven’t read it, here’s the little blurb on page 31:

BLOG: Customers Are Always (www.customersarealways.com)

WHO WRITES IT: Customer service veteran Maria Palma, formerly of Nordstrom and Sears

WHY YOU SHOULD READ IT: It’s the little things that make service great - like a joke-cracking Starbucks barista or a HomeTown Buffet waiter who offers to close the blinds. Palma’s own anecdotes plus experts’ insights cover the service biz from all angles.

Thanks to writer Michael A. Prospero for the little interview!  I was mentioned along with Church of the Customer and The Curious Shopper. By the way, I haven’t been able to read the whole thing yet, but it’s the magazine’s third annual Customers First Awards where they reveal the top companies with awesome service. Must read!