After reading Service Untitled's latest posts, Musicians & Customer Service and Media Relations & Customer Service, I've come to realize that bottom line, customer service is really all about (well, not all about, but close) simply being nice to people. And I don't mean the fake nice - I mean the real genuine and respectable nice.
Quick: how many nice people did you meet today? I met one nice lady who works in the bead store up the street who gave me some tips on wire wrapping. Then there's the girl who gave me the very pleasant "You're Welcome!" Chances are if you're at the mall, you probably didn't meet too many people. I know, I've worked there!
So, back to Service Untitled's posts...(Excuse my weekend ramblings!) Doug sums it up real good when he says:
"...to show that underlying theme of it is important to be nice to people all the time. Everyone from an totally unknown musician to a very well known superstar musician should really try to be nice to everyone – it’s being a good person and good customer service."
You would think that being nice is common sense, but really, some people who work in customer service have no clue!
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