Devoted to customer service and the principles of exceptional customer services

“Fact is, it's getting better. Much better. Downright good even.”

This is what Robert Cribb of the Toronto Star says in an article about customer service in the computer industry. He cites the recent report from the American Customer Satisfaction Index (ACSI) which found that customer satisfaction for the computer industry has gone up four per cent to 77%.

I’m sure that computer makers are starting to learn from Dell’s recent customer service fiascos. I tend to look at “failures” as blessings in disguise. Sometimes it takes one big failure to learn. Let’s hope that it just continues to get better ;)

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