Yesterday at The Runway Scoop I talk about The Gap's decline in sales. Seems that the company needs a minor overhaul to get back into the fashion world. I wondered - could it be the customer service? Well, my last shopping experience with Gap was quite favorable, but that could have been an isolated incident.
Part of the answer comes today when I come upon Alex Bitterman's post, The Gap Saga Continues. Ah ha! Customer service may well be 
part of The Gap's problems. Apparently a Gap rep promised Alex that he would have his shirts by a certain day. I don't have to finish the story - I'm sure you can figure out what happened next. No shirts for Alex's trip.
A similar incident with UHAUL occurred in which a rep promised my boyfriend that he could pick up the truck at a certain location. When they called to confirm the reservation the next day, he finds out that he has to pick it up somewhere else - not where he wanted.
Somehow the communication channels broke down - somewhere between the mouths and the brains of these reps, no doubt. Did the brain synapses take a vacation between the time they were making their promises and the time they were inputing the customer's request into the computer?
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