Well, it’s Monday, dear readers, and you know what that means! Time for fun! Time for Carnivale of Customer Service where you can meet new people and get different ideas about customer service...
So, sit back, take a break and enjoy some good reading...
Lora Adrianse of Your Customers Matter shares with us that during call center training, it’s important to teach your customer service representatives to “treat customers how THEY want to be treated” and that you may have to re-think your call quality standards.
Glenn Ross of Customer Service Experience offers eight ways to gain feedback from your customers. How do you know where your business can improve if you don’t gather feedback? This is definitely a must!
Dan Obregon of eStara points out a webcast from the Service & Support Professionals Association which covers the topic of how to avoid wasting money in your business. You will learn about the forces that affect customer service and much more..
Thanks to Lora, Glenn, and Dan for participating! If you would like to submit an article to be included in next week’s Carnivale, contact me at: maria [at] salondemaria.info. Have a great week!
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