Devoted to customer service and the principles of exceptional customer services

I would say that a good percentage of the households in America have cable, phone service, and internet service. Some may have the three services with one company and others have separate companies handling each service. I think it’s pretty convenient to have all three with one company - one bill to pay - and chances are you can score a pretty good package deal to get all three. However, that package deal may not be all that great after all upon discovery that you have long wait times to talk to a customer service rep, technicians don’t show up to fix something if there’s a problem, or when they do show up, they leave their dirty shoe prints all over the carpet.

According to this New York Times article, cable companies are now starting to realize that customer service, not package deals, are now the deal makers with customers. Read more here...