How far do you go to listen to your customers and provide what they 
want? With so many studies done showing that Americans are at an all time high in regards to unhealthy eating, the fast-food industry is still promoting overindulgent eating. Melanie Warner of the New York Times says, "U.S. Restaurant Chains Find There Is No Too Much" when it comes to offering food to their customers. She interviews Margo G. Wooton, director of nutrition policy at the Center for Science in the Public Interest. Wooton says, “Restaurants are giving customers these choices without telling them anything about what the impact on their diet will be.”
According to the article, out of the top chain restaurants, only half of them provide nutrition information to their customers. Do restaurants have a duty to their customers to provide healthy foods or at least tell them about the consequences of their overeating? Wouldn't this be considered good customer service?
IMHO, I doubt the Center for Science in the Public Interest is really for public interest (trying to tell tell us what to eat).
However, it is good customer service to provide a nutrition information about their food when requested. I am pretty sure that there are some people watching their diet, and would like to know the nutrition information on the foods they eat.
In the other hand, suggesting people that they're overeating is going overboard. I wouldn't be surprised if people get insulted when hearing that.
Just my 2 cents.
Arun Krishnamurthy
Posted by: Arun Krishnamurthy | July 29, 2006 10:26 PM | Permalink to Comment