If you want to make a complaint about a company, you may want to check out these tips offered in an article at The Washington Post:
- Be polite, persistent and stick to the facts
- Before you start taping a customer-service call, check with the laws for your state.
- Don't be afraid to go to the top. Do some Internet sleuthing and find the phone number for the corporate headquarters.
- If you can't get satisfaction from the company, you still have options. Make a complaint with your state consumer affairs bureau or attorney general's office
- Make any big purchase on a credit card in order to protect yourself if there's a problem with the item.
- Take your message to the people - like bloggers!
At the beginning of December, I became ill. I sent my husband to the get my perscription filled. After 2 1/2 hours he returned (The store is only 1 mile away.). He said that there was only one lady in front of him and that there would be a 20 min. wait from the cashier. We still don't know what the problem was.
The next week, I called in a perscription and was told that it would be a 2 hour wait. I got to the store in 2 hours. To my surprise, no customers were there and was told that it was not ready. I did some shopping for Christmas, and returned 45 min. later. Still, yet my perscription was not ready. I didn't see the pharm. working, and 2 other customers were waiting. We stayed there approx. 20 min. The lady in front of me asked for her perscription, they had lost it. The pharm. filled it again and she was on her way 15 min. later.
I then approached the teller and asked for my perscirption. It wasn't ready. The teller asked when would it be ready and the pharm. then filled the persc. 3 1/2 hours passed. I asked to speak to the pharm. He told me that they get to it as fast as they can and now it is normal to wait 2hrs. to get it filled.
Finally, I had a medicine that had to be filled. I was told that it was not in the store abd would have to be ordered. This was last Wednesday. I was to go out of town on Friday. I told my husband that I would pick it up when we return on Sunday (New Year's Eve). When we went to pick it up on Sunday, it had not been ordered and was told that it would be in Tuesday. Thank God it was not life threathening to have the medicine.
Whast is going on with the medical department? When it comes to medicine, it should be prompt and people should be responsible to get the job done. Where I work, you would want me to be responsible and do the job correctly, especically when you are depending on me. What kind of people are being hired there? Don't they take their job seriously enough and does Wal-Mart care at all.
I have seen some of the other comments; are they ever answered? Is all Wal-Mart wants is the money, not happy customers?
Posted by: Karen Torrence | January 1, 2007 9:23 AM | Permalink to Comment